Cara Mia Spa

Privacy Policy

Effective date: May 15, 2026

1. Introduction

Cara Mia Spa ("we," "us," or "our") respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website (caramiaspa.com), book a service, or otherwise interact with us. By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

  • Information you provide directly: name, phone number, email address, mailing address, and any other information you submit through our website forms, chat widget, booking platform, or in person at our location.
  • Appointment and service information: the services you book, your visit history, preferences, and any notes related to your treatments.
  • Payment information: processed securely through our payment provider; we do not store full credit card numbers on our systems.
  • Automatically collected information: standard website analytics including IP address, browser type, pages visited, and device information.

3. How We Use Your Information

We use the information we collect to:

  • Schedule, confirm, and remind you of appointments
  • Respond to inquiries and provide customer support
  • Process payments for services
  • Send you transactional and (where you have opted in) promotional communications
  • Maintain accurate client records for ongoing service
  • Comply with legal obligations
  • Improve our services and website

4. SMS / Text Messaging Communications

This section is important. Please read carefully.

When you provide your mobile phone number to Cara Mia Spa — through our website chat widget, booking form, or in person — you may receive text (SMS) messages from us. These messages may include:

  • Appointment confirmations and reminders
  • Follow-up communications regarding inquiries you have submitted
  • Responses to customer support questions
  • Occasional promotional messages or special offers (only if you have separately opted in to marketing communications)

Opting in. By submitting your phone number through our website or providing it to us in person, you consent to receive non-marketing transactional SMS messages from Cara Mia Spa related to your inquiry or appointment. For marketing or promotional SMS messages, separate explicit opt-in consent is required.

Frequency. Message frequency varies based on your inquiries and appointments.

Cost. Message and data rates may apply.

Opting out. You can opt out of SMS messages at any time by replying STOP to any text message you receive from us. You will receive a confirmation that you have been unsubscribed. For help, reply HELP to any of our messages, or contact us at 925-473-0773.

No sharing or sale of SMS data. Cara Mia Spa does not sell, share, rent, or transfer your phone number or SMS opt-in information to any third party for marketing or promotional purposes. SMS opt-in data is used solely by Cara Mia Spa to communicate with you. The only exceptions are service providers (such as our SMS messaging platform) that act on our behalf strictly to deliver the messages you have agreed to receive, under confidentiality obligations consistent with this policy.

5. How We Share Information

We do not sell your personal information. We share information only in these limited circumstances:

  • Service providers: vendors and platforms we use to operate our business (booking software, payment processing, SMS delivery, email delivery, website hosting). These providers are contractually limited to using your information solely to provide services to Cara Mia Spa.
  • Legal compliance: if required by law, court order, or to protect the rights, safety, or property of Cara Mia Spa, our clients, or others.
  • Business transfer: in the unlikely event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with notice to you.

6. Cookies and Tracking

Our website may use cookies and similar technologies to remember your preferences, understand how visitors use the site, and improve the experience. You can disable cookies in your browser settings; some site features may not function as well if you do.

7. Data Security

We use reasonable physical, technical, and administrative safeguards to protect the information we collect. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

  • Right to know what personal information we collect, use, and share about you
  • Right to delete personal information we hold about you (subject to certain exceptions, such as records we must retain for legal or accounting purposes)
  • Right to correct inaccurate personal information
  • Right to opt out of the sale or sharing of personal information (note: we do not sell your personal information)
  • Right to non-discrimination for exercising any of these rights

To exercise any of these rights, contact us at the phone number or address above. We will respond within the timeframes required by law.

9. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Third-Party Links

Our website may contain links to third-party websites (such as our booking platform or social media accounts). This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Cara Mia Spa
120 E 3rd St
Pittsburg, CA 94565
Phone: 925-473-0773
Website: caramiaspa.com

This Privacy Policy is provided as a working draft tailored to Cara Mia Spa's business needs and A2P 10DLC compliance requirements. It is not legal advice. For a final review of the policy and to ensure compliance with all applicable laws (including CCPA and any updates), we recommend a brief consultation with a California-licensed business attorney.